Dear Valued Customers,

Thank-you for using our products.

Regarding to the new wave of coronavirus infection, the Japanese government has declared the “State of Emergency” in one of the three prefectures.
With the announcement of the state of emergency, we will introduce telework again from tomorrow (1/8).
In addition, we will provide the following telework business supports for our customers.

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1. Customers who carry out telework
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Customers with a network license contract issued by our company will be able to use the license of their business offices remotely.

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2. Temporary Corona license issuance (for regular Jupiter users)
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Upon request, we will issue an additional limited-time license (so-called Corona-Temporary-License) free of charge for the contracted license.
We will respond to your requests, whether it is a network license or a node-locked license. For example: 5 ⇒ 10

To apply for a Temporary Corona License, please contact our sales representative or the inquiry form (https://www.e-technostar.com/english/contact/).

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3. Technical supports
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For technical supports, please contact us by email (support@e-technostar.com) or the inquiry form (https://www.e-technostar.com/english/contact/).

* Please refrain from making inquiries by phone as the support engineers will support telework.

In addition, we may change the system further based on the trend of infection spread in the future, but we will inform you again in that scenario.

Going forward, we will continue to give top priority to ensuring the safety of our employees and everyone, and will always consider and implement proper countermeasures as recommended by Authority.

Thank-you for your understanding.

We wish this new coronavirus infection will be able to be ended at the earliest.